Nojivo Cancellation Policy

Effective Date: February 25, 2025

At Nojivo, we aim to provide a seamless and efficient delivery experience. However, we understand that circumstances may arise where an order needs to be canceled. Below is our Cancellation Policy, outlining the terms and conditions for order cancellations.

1. Order Cancellation by Users

Users can cancel their orders under the following conditions:

• Before Order Confirmation: Orders can be canceled at no charge before they are accepted by the vendor (restaurant, pharmacy, grocery store, or shop).
• After Order Confirmation: Once an order has been confirmed by the vendor, cancellation may not be possible. If allowed, cancellation fees may apply.
• After Dispatch: Orders that have already been picked up for delivery cannot be canceled.

2. Order Cancellation by Nojivo or Vendors

Nojivo or the vendor may cancel an order under the following conditions:

• Item Unavailability: If the requested item is out of stock or unavailable.
• Delivery Constraints: If delivery is not possible due to unforeseen circumstances such as extreme weather, strikes, or safety concerns.
• Fraudulent Activity: If suspicious or fraudulent transactions are detected.

3. Refunds for Canceled Orders

• If an order is canceled before confirmation, a full refund will be issued to the user’s Nojivo Wallet.
• If an order is canceled after confirmation, a partial refund may be issued, depending on the vendor’s policies.
• If an order is canceled after dispatch, no refund will be provided.
• Nojivo Wallet credits can be used for future orders on the platform. No direct bank refunds will be processed.

4. How to Request a Cancellation

To cancel an order, users should:

1. Use the “Cancel Order” option in the Nojivo app (if applicable).
2. Contact Nojivo Customer Support via:
   📧 Email: support@nojivo.com.ng
   📞 Phone: 09137393523
   💬 In-App Chat: Available 24/7

5. Important Notes

• Nojivo reserves the right to modify or update this policy at any time.
• Cancellations due to Nojivo or vendor-related issues will be fully refunded to the user’s Nojivo Wallet.

Thank you for choosing Nojivo. We appreciate your understanding and support! 🚀