Nojivo Delivery Policy

Effective Date: February 25, 2025

At Nojivo, we are committed to providing fast, reliable, and efficient delivery services for food, pharmacy essentials, groceries, retail shopping, and parcels. This Delivery Policy outlines our delivery process, estimated times, charges, and terms of service.

1. Delivery Coverage

Nojivo operates within designated cities and regions. Delivery availability is subject to vendor location and serviceability in your area.

2. Delivery Timeframes

• Food Orders: Estimated delivery time is 30-60 minutes, depending on vendor location and order volume.
• Pharmacy & Grocery Orders: Delivered within 1-3 hours based on distance and availability.
• Retail & Shop Items: Delivery time varies from 2-24 hours, depending on product type and vendor policies.
• Parcel Delivery: Delivered within the same day or next-day for certain locations.

⏳ Delivery times may vary due to factors such as weather, traffic, or high demand periods.

3. Delivery Charges

• Delivery fees are calculated based on distance, item type, and vendor location.
• Users will see the applicable delivery fee before placing an order.
• Promotional discounts or free delivery offers may apply based on ongoing deals.

4. Failed or Unsuccessful Deliveries

A delivery may be marked as failed under the following conditions:

• The recipient is unavailable or unresponsive at the delivery location.
• The address provided is incorrect or incomplete.
• The user fails to make payment (if applicable) upon delivery.

🚨 In such cases, re-delivery may be attempted at an additional charge, or the order may be canceled with no refund.

5. Order Tracking

• Users can track their orders in real time via the Nojivo app.
• Notifications and updates will be sent via SMS, email, or in-app alerts.

6. Delivery Responsibility

• Nojivo ensures that delivery agents handle all items with care.
• In cases of damaged or incorrect items, users must report the issue within 24 hours of delivery for resolution.

7. Contact Us

For delivery inquiries, reach out to our Customer Support:
📧 Email: support@nojivo.com.ng
📞 Phone: 09137393523
💬 In-App Chat: Available 24/7

Thank you for choosing Nojivo for your delivery needs! 🚀