Nojivo Refund Policy

Effective Date: February 25, 2025

At Nojivo, customer satisfaction is our priority. We strive to ensure smooth and hassle-free transactions for food, pharmacy, grocery, shop, and parcel deliveries. However, we understand that issues may arise, and we have a structured Refund Policy to address such cases.

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

• Order Cancellation by Vendor: If an order is canceled by the restaurant, store, or pharmacy due to unavailability or other reasons.
• Failed Delivery: If an order is not delivered due to a fault on our end (e.g., logistics issues, wrong delivery, or missing items).
• Incorrect or Damaged Items: If the delivered items are incorrect, damaged, or expired (proof of issue required).
• Double Charges: If a user is mistakenly charged twice for the same transaction.

2. Non-Refundable Cases

Refunds will not be issued if:

• The customer provided the wrong address or contact details.
• The order was delivered as requested but the user no longer wants it.
• Issues arise due to delays caused by traffic, weather, or unforeseen circumstances beyond Nojivo’s control.

3. Refund Process

• Once a refund request is approved, the refunded amount will be credited to the user’s Nojivo Wallet within 24-72 hours.
• Wallet credits can be used for future orders on Nojivo.
• No direct bank refunds will be processed.

4. How to Request a Refund

To request a refund, users should:

1. Contact Nojivo Support via the in-app chat, email, or phone within 24 hours of the issue.
2. Provide order details, transaction ID, and any supporting evidence (e.g., photos for damaged items).
3. Allow 24-48 hours for review and processing.

5. Contact Us

For refund inquiries, reach out to our Customer Support:
📧 Email: support@nojivo.com.ng
📞 Phone: 09137393523
💬 In-App Chat: Available 24/7

Thank you for choosing Nojivo. We are committed to providing a reliable and convenient delivery experience! 🚀