Nojivo Refund Policy
Effective Date: February 25, 2025
At Nojivo, customer satisfaction is our priority. We strive to ensure smooth and hassle-free transactions for food, pharmacy, grocery, shop, and parcel deliveries. However, we understand that issues may arise, and we have a structured Refund Policy to address such cases.
1. Eligibility for Refund
Refunds may be issued under the following circumstances:
- Order Cancellation by Vendor: If an order is canceled by the restaurant, store, or pharmacy due to unavailability or other reasons.
- Failed Delivery: If an order is not delivered due to a fault on our end (e.g., logistics issues, wrong delivery, or missing items).
- Incorrect or Damaged Items: If the delivered items are incorrect, damaged, or expired (proof of issue required).
- Double Charges: If a user is mistakenly charged twice for the same transaction.
2. Non-Refundable Cases
Refunds will not be issued if:
- The customer provided the wrong address or contact details.
- The order was delivered as requested but the user no longer wants it.
- Issues arise due to delays caused by traffic, weather, or unforeseen circumstances beyond Nojivo’s control.
3. Refund Process
- Once a refund request is approved, the refunded amount will be credited to the user’s Nojivo Wallet within 24-72 hours.
- Wallet credits can be used for future orders on Nojivo.
- No direct bank refunds will be processed.
4. How to Request a Refund
To request a refund, users should:
- Contact Nojivo Support via the in-app chat, email, or phone within 24 hours of the issue.
- Provide order details, transaction ID, and any supporting evidence (e.g., photos for damaged items).
- Allow 24-48 hours for review and processing.
5. Contact Us
For refund inquiries, reach out to our Customer Support:
📧 Email: support@nojivo.com.ng
📞 Phone: 09137393523
💬 In-App Chat: Available 24/7
Thank you for choosing Nojivo. We are committed to providing a reliable and convenient delivery experience! 🚀